Nondiscrimination Statement
Discrimination is Against the Law
Lightways Hospice and Serious Illness Care (Lightways) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Lightways does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Lightways:
Provides free services to its patients/families with disabilities to communicate effectively with us,
such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats,
other formats)
Provides free language services to its patients/families whose primary language is not English,
such as:
- Qualified interpreter
- Information written in other languages
If you need these services, contact Mary Kay Sheehan, Civil Rights Coordinator at 815.740.4104.
If you believe that Lightways has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Mary Kay Sheehan,
Civil Rights Coordinator
250 Water Stone Circle, Joliet, IL 60431-8313
Phone: 815.740.4104
TTY-TTD: 815.460.3224
Email: [email protected]
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Building
Washington, D.C. 20201
800.368.1019, 800.537.7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html